I was admitted to the observation unit at the Victoria hospital in July 2023. This was because of my mental health, I had taken an overdose. The day time staff was ok though seemed very understaffed. I felt Night shift was bad as one staff member was very loud, they allowed a patient to bring in his pal in the early hours, again very noisy and a lot of messing around. They didn’t check on patients and were more interested in having a laugh. I didn’t get sleep because of this.
At one point I lost the feeling in my limbs couldn’t talk or open my eyes no one noticed not even a nurse that came in to take my bloods even though I couldn’t respond they just took them anyway.
When I was discharged it was 2 hrs until I could get a bus but I just left saying I needed some peace and quiet. The loud member of staff followed me and repeated what I said in an extremely loud voice This left me feeling extremely scared and intimidated like they were provoking me to react. Considering what had happened, I felt suicidal again and bullied never wanting to go back to hospital.
By evening muscle spasms and body tremors were beginning again so I phoned 111 but explained what had happened and I didn’t want to go back. They were kind and arranged for me to see an out of hrs doctor who was concerned with my presentation and wanted me admitted for tests. I explained my story again which they were kind about, and instead arranged for me to go to outpatients admission 1. I agreed to try.
I met some of the kindest hardest working nurses ever and they were kind and extremely thorough at checking everything. I would like to say thanks to the staff that was on that evening for being so understanding and caring. From feeling bullied and ignored the night before to such good care helped me to come home a little happier even though I still felt awful. They made such a difference.
"Bad experience to good experience"
About: NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service) Victoria Hospital / Accident & Emergency Victoria Hospital Accident & Emergency KY2 5AH Victoria Hospital / Admissions Unit 1 (Emergency Medical) Victoria Hospital Admissions Unit 1 (Emergency Medical) KY2 5AH Victoria Hospital / Out of Hours Victoria Hospital Out of Hours Kirkcaldy KY2 5AH
Posted by Anonymous fife (as ),
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