Text size

Theme

Language

"The people weren’t very kind to me"

About: North Devon District Hospital / Accident and emergency

(as a service user),

I went to hospital in an ambulance, and I visited E&D twice this year and I have not had a very good experience on either visit.

On the first visit the Dr Didn’t do a thing except put a cannular in and accuse me of being drunk. I am paraplegic and had a fall and hurt my knee quite badly I was not drunk.

On the second visit, I had a different Dr and they took an Xray of my right knee and they didn’t take an Xray of my left knee but I feel I must have damaged my ankles as well and they are still quite swollen even now.

I got very short shrift in there, but they admitted me for a stay. I didn’t go straight onto the ward-I went into a room with no windows and it was like I was put into a room with just beds in it. I wasn’t even on a proper bed for the first few days, and I wasn’t offered food or drink for a couple of days. In this room no one came to see me unless I shouted for them. In the holding bay I really felt the people weren’t very kind to me and I really felt I didn’t know where I was.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sophie Hutchings, Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust nearly 2 years ago
Sophie Hutchings
Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 28/07/2023 at 10:09
Published on Care Opinion at 10:09


Dear thunbanfq44,

Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience when you attended the Emergency Department recently. All stories received via Care Opinion are anonymous, please could you e-mail me your contact details via sophie.grills@nhs.net and I will be able to look into your concerns further.

Kind regards

Sophie Grills
ED Governance & Operational Support Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k