"No indication anything has substantially changed"

Thank you for taking the time to feedback.

We took over the practice on the 1st July with 3 weeks notice, to ensure it remained open for patients. We are committed to improving the services offered but it will take time. To understand what patients want, we are running a survey, we'd be grateful if you could complete it https://www.surveymonkey.co.uk/r/BXD9W2R As part of this survey you can also express an interest in being part of the group that meets and feeds back to us regularly so we make sure we are responding to patient need (patient participation group).

One of the things we have changed with immediate effect is ensuring prescriptions are issued safely. This will mean patients having annual tests and reviews of their medications, or for some more complex mediations such as those for Rheumatoid Arthritis it will be 3 monthly. This is to ensure your safety.

To avoid patients having delays to medication orders, we have a proactive process of calling patients for review on their birthday month which has been implemented.

Lynsey on behalf of Harold St practice