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Staff maintain a pleasant manner even when the ward is extre...

Posted By staffmemberfife1

"Staff maintain a pleasant manner even when the ward is extremely busy."

About: Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Accident & Emergency Victoria Hospital / Admissions Unit 1 (Emergency Medical) Victoria Hospital / General Medicine Victoria Hospital / Neurology Victoria Hospital / Radiology

(as a staff member posting for a patient/service user),

I have been in a few areas since being brought into the Victoria Hospital Kirkcaldy by ambulance.

The ambulance crew brought me in then took me to the Accident & Emergency Department. I spent a while there before being transferred into Admissions Unit 1. 

The ambulance crew just could not be faulted, they were continually speaking to me, fully explaining all they were doing for me They were so good and this really did put me at ease.

The care I received in Accident & Emergency was great I was then transferred to Admissions Unit 1.

AU1 is really a very busy ward.  The beds/patients are coming and going all the time.  There is so much going on and I did find that it was difficult to rest and sleep.  I couldn't help but notice how all of  the staff maintained a pleasant manner tending to each patient with patience and care. I was really well cared for in AU1 and everything was fully explained to me .

I have also been in ward 43 and ward 51 and found the care and support to be very good. I was so fortunate that the radiology team were able to actually bring a portable X Ray machine to my bedside. I just though this was brilliant and made things a lot easier for me. I was kept informed throughout and it saved a journey to the Radiology department.

I cannot fault any of the care I have received in the Victoria Hospital.

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Responses

Response from Jane Anderson, Radiology Manager, Radiology Clinical Services, NHS Fife nearly 2 years ago
Jane Anderson
Radiology Manager, Radiology Clinical Services,
NHS Fife

Submitted on 20/07/2023 at 16:17
Published on Care Opinion at 16:17

picture of Jane Anderson

Hello staffmemberfife1

Thank you for taking the time to leave feedback on your recent hospital experience. I am pleased that your experience with the radiology team was a good one and you were well informed. It is always nice for the team to hear comments from patients about the service they deliver and I will be sure to pass on your kind words to the team.

Take care.

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Response from Zoe Maclaughlan, Lead Radiographer, Radiology, NHS Fife nearly 2 years ago
Zoe Maclaughlan
Lead Radiographer, Radiology,
NHS Fife

Lead Radiographer Phase 3 x-ray Victoria Hospital

Submitted on 20/07/2023 at 16:27
Published on Care Opinion at 16:27

picture of Zoe Maclaughlan

Thank you for taking the time to provide feedback on your time in hospital. As a radiographer who works in inpatient x-ray it is great to hear that our portable x-ray facilities were of a help to you when you were feeling poorly, saving you a trip to the radiology department. I will be sure to pass on your feedback to the whole radiology team, and hope you are feeling better soon.

Many Thanks,

Zoë Maclaughlan

Senior Radiographer

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Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service nearly 2 years ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 21/07/2023 at 07:49
Published on Care Opinion at 07:49

Dear staffmemberfife1

Thank you for sharing your patient's story.

If your patient would like me to pass their thanks on to the ambulance crew could I ask that they contact our Patient Experience Team at sas.feedback@nhs.scot with their name, the Care Opinion name, the address and date we attended.

Kindest regards

David

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