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"Dreadful service on a home visit"

About: Two Rivers Medical Centre

First home visit for my 30 year partner and next of kin. The second 17 July was less than satisfactory. During Jon's cancer 'journey' I have been his sole carer, with support from family and friends and the brilliant treatment from paramedics, oncology, nursing staff the list is never ending. I have showered him, fed him and helped him with medication. Jon will answer questions giving you what he thinks you want to hear. Never let the truth spoil a good story. And all have understood, we all know someone like that. Obviously this very inexperienced GP needs some retraining - yes I know who the individual is.

I have lived Jon's cancer from the start.

I started in the lounge with doctor and Jon. When he was asked about how much water he had drunk in the morning he gave an answer he thought she wanted. My response was that wasn't true at which point she told me I could tell my story later and I duly dismissed myself.

Possibly her training with geriatic cancer patients and their carers (especially who know the patient) needs revisiting.

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Responses

Response from Two Rivers Medical Centre nearly 2 years ago
Two Rivers Medical Centre
Submitted on 04/09/2023 at 08:34
Published on nhs.uk on 06/09/2023 at 11:03


Thank you for taking the time to leave us your feedback. We are sincerely sorry that you have had a bad experience. We are keen to continue to improve our service and so we would encourage you to follow our complaints procedure rather than this website. It is very difficult for us to investigate and respond to issues raised on NHS Choices in depth because of anonymity and word limits. If your complaint is something that you’d like us to follow up then please feel free to contact me at the practice.

Debbie Lambe

Practice Operations Manager

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