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awful experience

Story from nhs.uk

"awful experience"

About: Leeds and York Partnership NHS Foundation Trust

was told to dial one for the crisis team, both times I did and the woman on the other end told me I had dialled the wrong number and told me to dial three. I did that and was put on hold for 20 minutes and have received no help. When i do get through to them they never have anything useful to say. They try to put me on SSRI medication constantly instead of offering emotional support.

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Responses

Response from Sam Marshall, Head of Patient Experience, Leeds and York NHS Partnership NHS Foundation Trust 8 months ago
Sam Marshall
Head of Patient Experience,
Leeds and York NHS Partnership NHS Foundation Trust

Submitted on 22/08/2023 at 14:46
Published on Care Opinion at 15:29

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Hi There

My name is Sam Marshall and I am a Quality and Patient Safety Lead at the Trust.

Thank you for sharing your comments with us, I am very sorry to hear that you have not received any help when calling the crisis team.

We aspire to provide outstanding services so your feedback is very important to us as it will help us to learn and improve. Learning from peoples experiences is invaluable to ensure that others do not experience the same. If you feel comfortable in doing so, it would be really helpful if you could contact our PALS team so we can gain some more information and discuss you concerns in greater detail, our PALS team can be contacted on

Tel: 0800 052 5790

Email: pals.lypft@nhs.net

Kind regards

Sam

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