"Unbelievably poor"

Without getting in to politics ( which the GPs have dragged us into by now going on strike for the 4th time ) bringing in further gatekeeping when your patients can't access any healthcare at all shows either incredibly poor management going on there or entrenched in a silo mentality where patients are frequently blamed or worse, excluded or give up. This is all of our NHS we think the practice has forgotten that the way we are spoken to .Our young children can't get to see a GP. One has after 4 attempts at being triaged by different professionals, only twice a Dr and then the others have to be supervised before they can do anything so why doesn't the GP just do the appointment in the first place. 2 others under 7 after not seeing a GP for 4 yrs and both have been in hospital during this time.

Refused face to face appointments several times after holding 45 mins every day for a week at a time. Very random reasons given why that include receptionists saying the GP doesn't see anyone without triage assessment, there being no triage appointments left,there are no appointments of any sort, ring back. Triage doesn't feel safe and eroded all the Trust we had left. Never triage a child should be the rule and if the GPs were learning from patients why haven't they learnt this as every parent says this. GPs should actually explain that advice and consultation with hospitals is a thing also put in the way that has to be done before a referral can be considered. Wouldn't being more transparent help reduce the mistrust or tensions that have now built up. And if this is another barrier then take away the barrier that is total triage or explain what we have to do to get a child referred for now serious condition ,there's no information, even a flowchart would help somewhat.

Communication is worse than its ever been and we've been here 18 yrs. We're having a truly terrible very worrying time and this week yet again due to strike action only urgent appointments are possible and then they ran out early on each day we called.