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Rehabilitation at Whiteabbey

Posted By Peach21

"Rehabilitation at Whiteabbey"

About: Whiteabbey Hospital / Ward 3 Rehabilitation Unit

(as a staff member posting for a patient/service user),

I fell at home. I Was taken by ambulance to (AAH), where I stayed for one week. Onto Whiteabbey for rehab, as I had fractured my pelvis and wrist. The Physiotherapists Neil and Joanne were exceptional, on helping and encouraging me get back on my feet and moving again.

I did not realise how much and how important the role is of the Occupational Therapists is, in helping me to prepare for my journey home.

I appreciated the companion on the ward and all the work carried out by the companion.

I do feel the ward was understaffed, as it took ages before staff came to take me to the bathroom.

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Responses

Response from Mia McDowell, Lead Physiotherapist, Neurology Outpatients, NHSCT nearly 2 years ago
Mia McDowell
Lead Physiotherapist, Neurology Outpatients,
NHSCT

Submitted on 25/07/2023 at 14:59
Published on Care Opinion at 15:34

Dear Peach21,

Many thank yous for your positive feedback.

I am the Clinical lead physiotherapist for the Whiteabbey physiotherapy team. I am delighted to read about your positive experience with the physiotherapy services at Whiteabbey.

I am happy to hear how you experienced the physiotherapists help and encouragement beneficial to your recovery. I will with delight share your feedback and comments with my physiotherapy team at Whiteabbey Hospital.

With Best regards

Mia McDowell,

Clinical Lead Physiotherapist

Community Physiotherapy teams

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Response from Linda Lyttle, Head of Service for Intermediate Care Pathways and Recovery Service, Community Care, Northern Health and Social Care Trust nearly 2 years ago
Linda Lyttle
Head of Service for Intermediate Care Pathways and Recovery Service, Community Care,
Northern Health and Social Care Trust

Submitted on 26/07/2023 at 13:10
Published on Care Opinion at 14:26

Hello,

My name is Linda Lyttle, I am the Service Manager for the Occupational Therapy team in Whiteabbey Hospital. Thank you for taking the time to post your story and share your feedback of your experience of rehabilitation in Whiteabbey, I will share this with the team there.

I am glad the Occupational Therapists were able to positively support in your return home and hope you have continued well with your recovery since.

I'm sorry to hear you experienced delays with support to go to the bathroom, I will highlight to the nursing manager your experience of ward staffing.

Best wishes,

Linda

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Response from Claire Bond, Lead Nurse Community Hospitals, Community Care, NHSCT nearly 2 years ago
Claire Bond
Lead Nurse Community Hospitals, Community Care,
NHSCT

Submitted on 28/07/2023 at 09:08
Published on Care Opinion at 09:51

Hi Peach21,

My name is Claire Bond, I am the Nurse in Whiteabbey Hospital, Ward 3.

Thank you for sharing your story and giving this feedback. I am sorry to hear of the delay you had in getting to the bathroom, I will address this with Nursing Staff as it is important that all patients are supported in these tasks.

I hope you are continuing to recover well

kind regards,

Claire

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