Care Opinion

Waiting list for out of hours doctor.

Posted By Patiently waiting

"Waiting list for out of hours doctor."

About: NHS 24 / NHS 24 (111 service)

(as the patient),

After running out of medication I take regularly.  I couldn't get at chemist and advised to call NHS 111, option 4 is if you have run out of medication.

I waited an hour to talk to clinician who asks what would happen if I tried not to take for 2days. I felt this was total judgement, I am under investigation and waiting 3 years now due to COVID, the delay in waiting time only had appointment with specialist this year. Now waiting to go to out of hours and no call for 1hr n half. 

Angry that they could see I have a prescription in chemist that doctor issued 2 days ago.  To me they could have issued me with temporary meds and not have me on waiting list for out of hours doctor.  

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 14 months ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 18/07/2023 at 16:17
Published on Care Opinion at 16:17

picture of Dawn Orr

Dear Patiently waiting,

Thank you for sharing your story on Care Opinion. I was sorry to read that you had experienced issues with accessing your medication.

I would be grateful if you would provide some more details in order that we can review your contact with 111.

Please can you provide this information via email at patient.experience@nhs24.scot.nhs.uk or by telephone on 0300 020 4846. I would be grateful if you would provide your name, date of birth, and the approximate date and time of your call to the service.


I very much look forward to hearing from you to establish what we can learn from your experience. I hope you have managed to access the medication you require.

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