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My son's recent illness and the care he received

Posted By Grumpy Old Anaesthetist

"My son's recent illness and the care he received"

About: Adult Community Services / Community Nursing In-Reach Team Royal Victoria Hospital / Accident & Emergency Royal Victoria Hospital / General Medicine Royal Victoria Hospital / Radiology Royal Victoria Hospital / Rheumatology Royal Victoria Hospital / Thoracic Surgery

(as a parent/guardian),

My teenage son, became seriously ill with MSSA septicaemia and was admitted to the hospital I myself work in as a consultant. He was cared for by the ED team, rheumatology team, thoracic surgery team, medical team and finally the infectious diseases team.
Despite the numerous teams involved, they all worked seamlessly to sort out my son's illness. The radiology department facilitated two CT scans and an MRI scan without delay. An echocardiogram also took place within 24 hours of referral. The infectious diseases team took overall responsibility, co-ordinated his care, arranged a PICC line insertion in under 3 hours (still can't quite believe how rapidly that happened - hats off to the PICC Line service!) and even arranged for home IV antibiotics when he was well enough (thanks to Julie and her team). As a worn down, burnt out & cynical NHS staff member, my faith in the NHS was restored by being on the other side of things. I cannot thank all of the staff enough for what they did for my son.

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Responses

Response from Margaret Reid, Service manager, Belfast Health and Social Care Trust 10 months ago
Margaret Reid
Service manager,
Belfast Health and Social Care Trust

Submitted on 18/07/2023 at 13:27
Published on Care Opinion at 13:27

Good Afternoon. My name is Margaret Reid, Service Manager Medical Specialities, BHSCT. The Infectious Disease Team are part of my team

I want to thank you for taking the time to post your story on care opinion. I am pleased to hear that your sons care was seamless and well co-ordinated with intravenous anti-biotics being facilitated at home. I will ensure your lovely compliment is shared with the teams who cared for your son. I hope your son continues to recover at home. Thanks again for this lovely compliment.

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Response from Patricia Mary McCann, Belfast Health and Social Care Trust 10 months ago
Patricia Mary McCann
Belfast Health and Social Care Trust

Submitted on 18/07/2023 at 14:58
Published on Care Opinion at 15:50

Dear Grumpy Old Anaesthetist,

I am the Interim Service Manager for the Clinical Nurse Inrearch Team and I would like to thankyou for taking the time to provided such positive feedback. I hope your son is recovering well from this illness. The team work very hard to support people to receive their treatment at home at the earliest opportunity. I will be passing on your compliment to Julie and her team.

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Response from Julie Hale, lead nurse community nurse inreach, community, BHSCT 10 months ago
Julie Hale
lead nurse community nurse inreach, community,
BHSCT

community inreach lead nurse

Submitted on 19/07/2023 at 15:03
Published on Care Opinion at 15:07

picture of Julie Hale

Thank you for your very kind response. We strive to deliver a patient centred service that empowers our patient's and carers throughout their healthcare journey. I am delighted that your sons care was seamless during what must have been a stressful time for all involved. Receiving such positive feedback helps all of us in the team strive to continue to deliver a first class service. I hope your son continues to recover and has a lovely summer.

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Response from Linsey Sheerin, Divisional Nurse, Urgent and Emergency Care, Emergency Care, Belfast Health and Social Care Trust 10 months ago
Linsey Sheerin
Divisional Nurse, Urgent and Emergency Care, Emergency Care,
Belfast Health and Social Care Trust

Submitted on 24/07/2023 at 21:41
Published on Care Opinion at 21:41

Dear Grumpy Old Anaesthetist,

My name is Linsey Sheerin and I and the Service Manager for the Emergency Departments at Belfast Trust. Thank you for taking the time to share your experience on care opinion. As healthcare staff in the current climate, we can often become disillusioned and frustrated when the care and treatment patients deserve, isn't the standard we wish it to be. From reading your comments I can understand why your faith has been restored. Timely, seamless and coordinated care is what we strive for everyday, thank you for acknowledging this. I will ensure your comments are shared with the team.

I sincerely hope your son is making good progress in his recovery.

Linsey

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Response from Gary Burke, Imaging Service Improvement Manager, Imaging, Belfast Health and Social care Trust 10 months ago
Gary Burke
Imaging Service Improvement Manager, Imaging,
Belfast Health and Social care Trust

Submitted on 25/07/2023 at 08:12
Published on Care Opinion at 08:12

Dear Grumpy Old Anaesthetist,

My name is Gary Burke and I am the Service Improvement Manager for Imaging Services.

Thank you for taking the time to share your son's experience on Care Opinion. It is very much appreciated at this time when teams are under so much pressure. I will share your feedback with the CT and MRI staff on the RVH site. Wishing your son a full and swift recovery.

Gary

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Response from Keren Kerr, Service Manager - QI, Standards & Guidelines & Audit, Belfast Health and Social Care Trust 10 months ago
Keren Kerr
Service Manager - QI, Standards & Guidelines & Audit,
Belfast Health and Social Care Trust

Submitted on 25/07/2023 at 10:04
Published on Care Opinion at 11:39

Dear Grumpy Old Anaesthetist,

My name is Keren Kerr and I'm the Interim Assistant Service Manager for Rheumatology. I echo the thanks of my colleagues for taking the time to share your son's recent experience during his admission, at what I'm sure was an exceptionally difficult time for him and the whole family. The Rheumatology service strives to deliver high quality, compassionate and safe care for all our patients. I know from my clinical colleagues that your son’s case was challenging and required a whole team approach from all the services involved, we were glad to be able to be a part of that team. I have passed your comments on to the clinicians involved and on behalf of the team in Rheumatology I wish your son a speedy recovery.

Kind regards,

Keren (an occasionally grumpy nurse!)

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