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Such bad experiences and ridiculous waiting times

Story from nhs.uk

"Such bad experiences and ridiculous waiting times"

I have two children under the lighthouse one being 7 and one 10, my sons been seen since he was 2 and was rejected for asd as not stereotypical since then his just had an adhd assessment two years of waiting and now they tell me his scored high for asd which he was already rejected for so I'm back to the waiting list again.

My daughter is due to start secondary school and school think she asd want her seen for diagnosis so she can have correct support but the waiting time is 18-24 mths whilst I appreciate the service is under pressure it's extremely frustrating that our children suffer and don't get the relevant help whilst we wait in due course. This has caused my daughter to have extreme bad mental health issues and I just feel the system is letting down so many children who are left vunerable

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Responses

Response from Lighthouse Child Development Centre nearly 2 years ago
Lighthouse Child Development Centre

Submitted on 08/08/2023 at 12:21
Published on nhs.uk on 09/08/2023 at 21:01

Thank you for posting a review of our service. We can see from your comments that you are frustrated with your experience and we would like to rectify this. We do have long waiting times, but unfortunately this is not uncommon for these types of diagnostic serviced within the NHS at the present time. We are working very hard to reduce these times and have put new ways of working into place to try to combat this. However, it is still early days and they will take time to embed. We would ask that you please contact the Lighthouse Centre either by telephone 0344 257 3952 or by email to: epunft.lighthouse.reception@nhs.net with your son and daughters' full names, date of birth and address and the Manager will look into their care. Please address your enquiry to the Centre Manager.

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