"Patient care and dignity"

I was in for a routine smear test with the nurse at my local GP surgery.

The nurse was very friendly and reassuring from the very beginning and took time to speak to me and my 10-month old who was making some noise in the buggy.

The nurse put us both at ease and talked me through every step of the process before it happened and advised me that if I was uncomfortable at any time she would stop and it wouldn't be a problem.

She ensured that my baby was able to see me and spoke to him throughout the procedure too, keeping him calm and in turn also keeping me calm! She really was so so patient and made the experience easy and less stressful.

I just wanted to pass on to her my thanks and feedback so she can continue knowing the care she provides really does have a positive impact on patient experience.

Thank you, Dawn! A real asset to my local GP service and NHS.