"Unimpressed with the care provided"

My husband was admitted to Aberdeen ARI oncology ward 114. He was told to go in the day before his procedure so I took him in but after a 2 hour wait there were still no beds so sent home to come back the next morning. There was a bed waiting for him and he was told he'd go for his procedure at 2.

I called at 3 pm to see if he was back on the ward and I was told he wasn't back up yet. I got a message from him not long after to say he still hadn't been taken. No one updated him on what was happening, it wasn't until I had to call macmillian navigator service that they got his specialist nurse to call that I knew what was going on and by this time he was taken for his procedure.

I called before heading to see him to make sure he was back but I feel I was ignored, called again and the phone was answered, no one spoke but transferred me straight to the nurse looking after him.  The night shift nurse looking after him was great, unfortunately I didn't get their name, we got more info from them within 10 mins than the day staff.

We are very unimpressed with the care he received after having such a positive outcome last time he was in. I feel I was lied to about his not being back when he hadn't left and we were left with no info. He has to wait for a different procedure which they couldn't book a date or time for him so we have been left in the dark on what his cancer is doing.

We have lost trust in his care and feel very let down. I understand the NHS is under a lot of pressure, but I would expect a lot better care, especially for someone who has not long found out their tumour is growing and causing health issues.