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"Made the process a lot less daunting"

About: Omagh Primary Care Complex / Endoscopy Unit

(as the patient),

Was nervous going for this appointment as it was my first time, however as soon as I went into the hospital the admissions staff Gillian and Ann were more than welcoming and really made me feel at ease.

I then met the nurse specialist Cailin who was so friendly and answered any questions or worries I had. She really made the process a lot less daunting and it went very smoothly, she is a real expert. Amy and Leona were also in the treatment room and talked away to me which really helped take my mind off the procedure and before I knew it it was all done.

I was then brought to the recovery room and treated by the lovely Roisin and Patricia who were so so friendly and good craic, and brought me tea, making sure I was okay. I could not fault any of the staff today during my procedure, it was all so professional and it has removed my fear if I ever need to get this done again. Massive thanks again to all the staff, it really made a massive difference to my experience.

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Responses

Response from Marie-Therese McDermott, Ward Sister Endoscopy Day Case Unit OHPCC, WHSCT 9 months ago
Marie-Therese McDermott
Ward Sister Endoscopy Day Case Unit OHPCC,
WHSCT
Submitted on 28/07/2023 at 17:20
Published on Care Opinion at 17:20


Dear pagerjy97

Thank you so much for your very positive response following your procedure in Endoscopy, at Omagh Hospital.

The staff in here strive to deliver the highest quality care to all their patients.

I will pass this Care Opinion response on at our Daily Safety Brief. We really value your opinion.

Best wishes,

Marie Therese Mc Dermott

Endoscopy Unit Manager

Omagh Hospital & Primary Care Complex

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