"Exceptional care received"

My heart felt a rumble; this gave my feet a tumble

I sat on the floor; And dialed NHS 24

The voice on phone asked questions and LISTENED my responses patiently; Then assured me that let me review these and call you back shortly

10 minutes and the voice returned on my phone; A prompt appointment for me in OPD six with directions was shown

I thanked the voice and made my way to OPD six; The receptionist assured me, just take a seat and we will get you fixed

OBS done, Porter directed to A & E and made me feel at ease; Consultants heard the lub dub of my heart and responded, its ward 103 for you urgently please

Seeing how busy the staffs were, I expected the transfer to ward to be late; To my surprise the bed in cardiology was arranged before eight.

Once in ward, the care there was second to none; Where everyone only has mindset, 'care for you as one'

In regard to how the surgery shall be performed; At every stage, I was kept well informed

The Porters, Domestics, CSWs, Parking Attendants, Catering assistants, Staff, Charge and Senior Charge nurses, Radiology team, Junior Doctors, Registrars, Consultants, Intensive care unit team, Surgeons, Pharmacists, Anesthetists, Rehab team, Volunteers; All colours of NHS teams came together, showing, doing what they do the best, is all that matters.

The hard work done by teams is so under-rated, which is a shame; Wish this could be addressed promptly, to give NHS a very different Fame.

Thanking all teams for the exceptional care received during my treatment at RIE especially the inpatient care received in ward 102 and 103. Please keep up the great work.