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I really do feel that I am listened to

Posted By staffmemberfife1

"I really do feel that I am listened to"

About: Care at home Community health and care services / Community Occupational Therapy Physiotherapy / Physiotherapy (inpatients) Victoria Hospital / Occupational Therapy Victoria Hospital / Trauma & orthopaedics

(as a staff member posting for a patient/service user),

I have had previous visits to Ward 31 in the Victoria Hospital Kirkcaldy. During every visit and stay I have had I have found the staff to be brilliant.

I have no fault with any member of staff. Safety is a priority in this ward 

Paul - one of the nurses - is so caring and encouraging, he really has helped me to get back on my feet, I feel so reassured in his care.

I have been given a Zimmer frame and this has helped me a lot. The support I have received at home from Fife council has been brilliant, they have brought me a toilet seat, a support for my bed and a shower stool this has helped me.

I have received a letter informing me that a care package has been arranged for me when I go home and I am most grateful for this. 

The Occupational therapists and the Physiotherapists have all been very good.

My care has been good and everything I need is brought to me. I really do feel that I am listened to.

The Doctor I have seen has been amazing He was able to talk me through pain and keep me calm until the pain relief started to work. Following this he continually popped in the make sure I was OK 

All Staff I have seen have been lovely they really care.

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Responses

Response from Neil Carnegie, Community OT Team Manager, Community Occupational Therapy, Fife Health & Social Care Partnership nearly 2 years ago
Neil Carnegie
Community OT Team Manager, Community Occupational Therapy,
Fife Health & Social Care Partnership

Submitted on 13/07/2023 at 16:52
Published on Care Opinion at 16:52

picture of Neil Carnegie

Thank you for all your very kind and wholly positive feedback. I am delighted to read that you have received such a great care and attention from all of the various health professionals that have been involved in your care.

Specifically from the perspective of (interim) Professional Lead for Occupational Therapy, I am hugely pleased to know that our staff have been so supportive, helpful and caring. We wish you all the very best for the future and hope that you enjoy being back home soon. However, should you ever require any Occupational therapy input at home then please do not hesitate to contact the Community Occupational Therapy service via the Social Work Contact Centre.

Best Wishes, Neil

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Response from Lorna Roy, Clinical Nurse Manager, Planned Care, NHS Fife nearly 2 years ago
Lorna Roy
Clinical Nurse Manager, Planned Care,
NHS Fife

Submitted on 25/07/2023 at 12:42
Published on Care Opinion at 12:42

Thank you so much for taking the time to share your story. I am so pleased to hear you had a positive experience throughout your journey. It is lovely to know you were looked after incredibly well in ward 31. The team strive to provide high quality nursing care and I am very proud of them. I am looking forward to sharing this feedback with Paul and the rest of the team. They will be delighted. I wish you well in the future.

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Response from Karen Gray, Therapies & Rehab Services Manager, Therapies & Rehab, NHS Fife nearly 2 years ago
Karen Gray
Therapies & Rehab Services Manager, Therapies & Rehab,
NHS Fife

Submitted on 25/07/2023 at 13:54
Published on Care Opinion at 13:54

picture of Karen Gray

Dear staffmemberfife1,

Thank you for making the time to ensure your feedback was posted on care opinion and as Therapy services manager in Acute I will be delighted to share your positive experience and appreciation of support with the Physiotherapists and Occupational Therapists who support ward 31. All the very best for your continued recovery.

Kind regards

Karen

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Response from Briony Klos, Senior Charge Nurse, National Treatment Centre, VHK, NHS Fife nearly 2 years ago
Briony Klos
Senior Charge Nurse, National Treatment Centre, VHK,
NHS Fife

Submitted on 02/08/2023 at 13:24
Published on Care Opinion at 14:43

picture of Briony Klos

Dear Staffmemberfife1,

Thank you for taking the time to provide valuable feedback, regarding the care you have received in ward 31. It is brilliant to hear that your experience in ward 31 has been good. Ward 31 staff aim to provide high quality, person centred care and I am glad to know that you received this. I am pleased to hear that you felt listened to and cared for well, within ward 31. I will inform ward 31 staff of your kind comments shared, as staff will be moved by your kind words. I hope you are recovering well, take care.

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