"Ongoing urology care - thanks to a great team"

In contrast to a dreadful experience I had last November in a certain ward in the Trelawny wing it is a pleasure in contrast to give feedback at the opposite end of the scale.

I have had an ongoing urology problem for over a year now but the urology dept etc. have been great. On 2 recent  visits one for a follow on op. and then 3 weeks or so later for a clinical follow up all the staff were absolutely great. The staff on arrival put me at ease and were so helpful. The anesthetist and the surgeon carefully explained everything and were so re-assuring. The prep. nurse and others were all so helpful and friendly as well as professional. The op went well despite it being more difficult than anticipated. A big thank you to ALL of that team. The recovery nurse was also really caring and re-assuring. 

The follow on at the clinic on fl 2 was also great. Friendly re-assuring welcome on arrival. The clinician who saw me was great, efficient, but friendly and re-assuring - all of which helped put my concerns at rest. She taught me well how to do the needed procedures I have to do at home and I have been able to do this without any problem. She gave the me supplies I needed for the next few days, ordered the follow on supplies right away (they arrived next day!) and got the follow-on appointment sorted out right there and then.

Right from the start the urology dept. have been great. Not forgetting as well the lovely consultant's  secretaries who patiently and cheerfully answered by phone calls.  I get the distinct impression that here is a good team that works well together and all of them have their patients well-being at heart. That should be the case everywhere in the hospital but sadly my experience in Dec showed that is not the case when I was shoved out is a disgraceful manner when not yet fit to be discharged. But that was NOT the urology dept responsible for that I might add.

They are top notch and it is a delight to be able to leave a positive feedback for them. A great team and thank you to everyone. Another appointment soon and I know |I will get the same great care.