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"Exceptional medical care"

About: Northwick Park Hospital / General surgery

(as a service user),

I hope this message finds you in good health and high spirits. I am writing to express my deepest gratitude for the outstanding care and support I received during my recent surgery at your esteemed hospital. I am incredibly thankful for the professionalism, expertise, and compassion demonstrated by the entire medical team throughout my journey.

From the moment I arrived at the hospital, I was greeted with warmth and kindness. The registration and admission process was well-organized and efficient, and the staff members were courteous and attentive to my needs. Their reassuring demeanor helped alleviate any anxiety I had, and I felt genuinely cared for from the very beginning.

Overall, I would rate my experience at your hospital a perfect 10 out of 10. The exceptional level of care, combined with the compassion and professionalism exhibited by every member of the staff, exceeded my expectations. I am truly grateful for the outstanding medical care and support I received during this challenging time.

Once again, I extend my heartfelt gratitude to the entire medical team, including the surgeons, nurses, anesthesiologists, and support staff, for their dedication and commitment to providing exceptional care. Please convey my appreciation to all those involved in my surgery.

Thank you for your unwavering commitment to excellence. I will highly recommend your hospital to friends, family, and anyone in need of exceptional medical care.

With sincere thanks and warm regards

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Responses

Response from London North West University Healthcare NHS Trust 9 months ago
London North West University Healthcare NHS Trust
Submitted on 13/07/2023 at 12:40
Published on Care Opinion at 12:40


Dear Somyd99,

Thank you for taking the time to leave your feedback. Its lovely to hear how much of a positive experience you had while at Northwick Park for your surgery.

Members of staff have such a large impact on patients stay in hospitals so it’s wonderful that their compassion and professional has been recognised in such a way. I will of course share your details with the surgery team who I am sure will be very thankful for your kind words.

We always are very grateful for all feedback we receive. If you would share anymore, please do get in contact with our Patient Experience Team who will be able to assist you. Either email - LNWH-tr.PATIENTEXPERIENCE@nhs.net or call on 020 8869 3638.

I do hope you are recovering well from your surgery.

Kind regards,

Emma Calnan – Patient Experience Officer

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