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"Who are they and why on earth have they contacted…"

About: Connect Physical Health

I have no idea if this organisation is the one (NHSConnect dot org) that texted me to say my GP Surgery has prioritised me for a local NHS improvement programme. There is no way to respond to the incessant texting. Names for NHS services seem to be duplicated; I have no idea who is contacting me or why, because I asked my GP surgery if I should get involved in the service they keep texting me about and they said a) they never referred me to it and b) it is *not* appropriate for me given my comorbidities. To try to stop their constant yammering I logged in to see if I could stop them contacting me, or to give them my thoughts on why their service is totally inappropriate. A qualitative approach might have been reassuring - the thought that someone might read my response might have made me feel better about them. However all I found was a list of childlike, robotic, and quantitative questions that couldn't possibly scratch the surface of complex health needs. I can only assume that whatever they want to offer, or test, or use me for, is the brainchild of people who have no understanding whatsoever of health or of patient care, and who expect patients to fall into their narrow understanding of medical conditions. Yet again, the NHS show they have more money than sense and that their staff have no real research capability, and are burning money uselessly. Who has oversight on this? Why are they playing around wasting patient's time? Do they think we have nothing better to do with our lives than help them learn how to be researchers?

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Responses

Response from Connect Physical Health nearly 2 years ago
Connect Physical Health
Submitted on 21/08/2023 at 13:06
Published on nhs.uk on 22/08/2023 at 19:24


Firstly, my apologies for the delay in responding to your comment.

I am so sorry that you had such a poor experience. Sadly, I cannot comment about patient specific details nor around the contact you had from us without investigating the issues you have raised.

If you would like us to review this further, then please go to our internet website and contact us through the 'get in touch' section. Once we receive your complaint, we will undertake an investigation and respond directly to you. We use all complaints and feedback to improve the service future patients receive.

Once again, my apologies if we have not been of help to you to date.

Regards

Lesley Crosby, Director of Governance and Quality

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