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"Lovely staff, first rate care"

About: Royal Cornwall Hospital (Treliske) / Urology

(as a service user),

I came to the Urology Department at RCHT for a LATP biopsy after having some high numbers on my PSA blood tests & an abnormal MRI. 

As you can imagine I was somewhat apprehensive about this and what it could mean for me in the future. When I got to the department I was met by Marion, who greeted me in lovely friendly manner & started to get me booked in.

Clare (the clinical nurse specialist) who carried out the procedure explained everything clearly so I knew exactly what was going to happen & why.

Katherine (not sure if she spells it like this) talked to me through the procedure, reassuring me & keeping me from fretting about what was happening.

Sean (HCA?) just before we started showed me the instrument that was to be used & explained about the quite loud clicking noise when the samples were taken.

The whole team did their best to put me at my ease, reassure me & explain exactly what was going to happen, when & why.

It’s not the easiest of things to have to go through but the team led by Clare were brilliant, professional & caring. An absolute credit to RCHT & the NHS.

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Responses

Response from Alaina Howard, Urology Nurse Practitioner, Royal Cornwall Hospitals NHS Trust 2 years ago
Alaina Howard
Urology Nurse Practitioner,
Royal Cornwall Hospitals NHS Trust
Submitted on 13/07/2023 at 10:37
Published on Care Opinion at 11:58


Hello,

Many thanks for taking the time to write to us about your experience here in the Urology Clinic.

I am delighted that you had a positive experience and were well looked after by the team. We are always so grateful to receive these comments as we strive to offer an excellent service.

Many thanks

Alaina

Sister, Urology Diagnostic and Treatment Unit

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