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Made to feel I was in safe hands throughout

Posted By madmo

"Made to feel I was in safe hands throughout"

About: University Hospital Wishaw / Day Surgery

(as the patient),

I was in Wishaw General in July for a Breast wide local excision and sentinel lymph node biopsy.

I would like to just say that my experience was amazing.  As you can imagine I was very anxious about the procedure but the day surgery staff were so reassuring and informative and put me at ease right away. Theatre 6 the staff were great also amazing.  So caring.

The only complaint I would have is the where my bed was in day surgery there was air conditioning above me and by the time of my operation I was frozen stiff.  they did give me a blanket but by that time I was so cold.  Unfortunately the ward was full so they couldn't move me to another space.

Apart from that I was made to feel I was in safe hands throughout the procedure I was about to have.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 10 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 17/07/2023 at 18:00
Published on Care Opinion at 18:00

picture of Jennifer Montgomery

Dear madmo,

Thank you for taking the time to share your experience on Care Opinion.

It can be a worrying time attending hospital for a procedure and I am so please to hear that our staff have reassured you and made you feel at ease. I am however sorry to hear that you were so cold due to the air conditioning vent being above your bed. I am glad that the nurse was able to give you a blanket but sorry that it was too late to keep you warm.

I will be sure to feedback both the positive and negatives to your experience. I am sure the recognition will give the staff a much needed boost and the air conditioning will be a good learning experience within the ward as we always look to do better for our patients.

I hope you are recovering well.

Kind Regards,

Jenni

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