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appointment system needs attention

Story from nhs.uk

"appointment system needs attention"

The eye care examinations were first class, well explained and understandable.

However the booking system is a shambles. At least five text messages variously inviting an appointment to be made, two emails, after making appointment another arrived,via text, a mobile call after appointment a letter arrived after the appointment , given the state of the postal service ,can I suggest that a letter dated and presumable posted the day before is, somewhat ridiculous, given that it includes answers to common questions listed in general faq's

The second appointment someone called via landline, anappointment made, but, I continued to receive ,via text, invitations to make an appointment. I attended the second appointment on July 6th This morning July 7th I get, through the post an appointment letter for July 6th. The contact telephone number is useless, there's never anyone to answer.

Im fairly certain that technology will be blamed, but surely, somehere, somehow, it can be co-ordinated.

Linda Mussett ... site attended Metrocenre Gateshed

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Responses

Response from Community Health and Eyecare Limited nearly 2 years ago
Community Health and Eyecare Limited

Submitted on 11/07/2023 at 15:05
Published on nhs.uk at 21:46

Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority.

We are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process challenging. We always wish for our processes to remain clear and ensure our service is accessible to all. We wish to assure you this has been raised with our IT department who have identified and resolved the cause of the repeated text message appointment invitations.

Should you wish to discuss any concerns further, or discuss your appointments please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.

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