Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Waste of space on Planet Earth.

Story from nhs.uk

"Waste of space on Planet Earth."

About: Cross Street Surgery

I had an appointment at 09:20 for my asthma review.

I made arrived to the front desk at 09:36.

They booked me in, and asked me to wait.

At 10:04, I checked again with front desk manager to make sure I am being registered.

At 10:06 she tells me that the doctor wants me to rebook because I was late and she cannot fit me in.

We are lucky that creatures such as this doctor/nurse didn't come in direct contact with me. Anyway, I will not reschedule, and let's see how this matter will end. I'm intrigued.

Rammah

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Cross Street Surgery 2 years ago
Cross Street Surgery

Submitted on 11/07/2023 at 11:36
Published on nhs.uk at 20:00

Dear Mr Taan,

Thank you for taking the time to leave feedback. Your comments are greatly appreciated and will help us improve our services.

I’m sorry to hear about your experience. It can be frustrating when appointments don't go as planned. An asthma review appointment usually requires a 20-minute slot. Your appointment was booked for 09:20 and your arrival into practice according to our records was 09:36. It is important to arrive on time for your NHS appointment as the healthcare provider may have a tight schedule with other patients to attend to. Arriving late could cause delays and inconvenience for other patients who are scheduled after you. Additionally, arriving late may mean that you have less time with your healthcare provider, which could affect the quality of care you receive. It's always a good idea to arrive a few minutes early for your appointment to ensure that you have enough time to ‘check in’ and to avoid any delays. I am sorry that there was a delay in informing you that the Nurse had advised you to rebook your appointment. If you would like, I would be happy to help you find another suitable appointment for your asthma review. If you have any other questions or concerns, please feel free to share them with me.

Again, we appreciate your feedback and are grateful for your support. Thank you for sharing your thoughts with us.

Best wishes,

Kara

Patient Services Officer.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k