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Outstanding care

Posted By nohairbobble

"Outstanding care"

About: Queen Elizabeth University Hospital Glasgow / Palliative Care Queen Elizabeth University Hospital Glasgow / Renal and Transplant Services (Ward 4a, 4d)

(as a relative),

Outstanding care and compassion for my Mum on multiple admissions to 4C and transition to palliative care.  Jane, Louise, Wendy, Lauren and the entire team have shown unwavering levels of care and compassion not only to my mum, but to myself and every member of friends and family.  Despite undoubtedly busy shifts the team still formed personal bonds with mum - Jane even shared inside jokes and a sing song.

I can't quite describe just what a difference having such a wonderful team around Mum has made at such a tough time.  We are so grateful to all the staff and will always remember what they done for us.

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Responses

Response from Alistair McKeown, Consultant, Palliative Care, NHSGGC nearly 2 years ago
Alistair McKeown
Consultant, Palliative Care,
NHSGGC

Submitted on 12/07/2023 at 10:07
Published on Care Opinion at 10:07

picture of Alistair McKeown

Thank you nohairbobble for taking the time to send such lovely feedback at such a difficult time. I know someone from 4C will be along shortly to respond too, but I agree they are a fantastic team and it is always a pleasure to work with them - they know their patients so well and provide a great level of care.

If I can be of any assistance going forward, please do get in touch, and I hope you and your wider family are doing as well as can be expected. Thank you again.

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde nearly 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 17/07/2023 at 11:49
Published on Care Opinion at 11:49

picture of Nicole McInally

Dear nohairbobble

Thank you for taking the time to share your lovely comments about the staff in Ward 4C.

The staff will be pleased that they have made such a difference to your family at this difficult time and will really appreciate your gratitude.

Thank you and please take care

Nicole

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Response from Maureen Grant, Interim Clinical Service Manager for Haematology, Specialist Oncology Servies, NHS Greater Glasgow and Clyde nearly 2 years ago
Maureen Grant
Interim Clinical Service Manager for Haematology, Specialist Oncology Servies,
NHS Greater Glasgow and Clyde

Submitted on 17/07/2023 at 13:03
Published on Care Opinion at 13:03

Dear nohairbobble,

Thank you so much for taking the time post such great feedback! I will make sure that this is passed onto the team.

Many Thanks

Maureen Grant

Haematology Clinical Service Manager

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