This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Balance Exercise Class in West Wickham"

About: Bromley Healthcare / Falls and fracture prevention service

(as a service user),

I was referred by the Falls and Fracture Prevention Team to attend the 12 weeks Balance Exercise Group held in West Wickham.  I have recently completed these classes and found them very helpful.  Karen and Carol and sometimes Tracey, were caring helpful and, although they put us through our paces, the classes were always enjoyable.  It was emphasised that we should do what we were capable of and the team were always on hand to assist and give encouragement.

At the end of each session we were given further advice whilst we all enjoyed a cup of tea or coffee.

I would have no hesitation in recommending these classes and in fact I would find it very helpful if I could attend more of these classes if possible with the same therapists so there is continuity.  I am sure other people who attended the classes would feel the same and would be prepared to pay an appropriate fee.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sharon Cranfield, Patient Experience Lead, Safer Care Team, Bromley Healthcare 9 months ago
Sharon Cranfield
Patient Experience Lead, Safer Care Team,
Bromley Healthcare
Submitted on 13/07/2023 at 09:57
Published on Care Opinion at 09:57


Dear coordination23,

Thank you for taking the time to provide feedback about your experience of the Falls and Fracture Prevention Service. I am pleased to hear that you enjoyed the classes and found them helpful.

I have shared your lovely feedback with Carole and the team, who I am sure will appreciate your kind words.

With best wishes, Sharon

Sharon Cranfield, Patient Experience Lead, Safer Care Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by coordination23 (a service user)

Thank you Sharon. It would be so nice if we could have further classes with Carole and the team as I found them so helpful. I know it will be difficult to find another class so enjoyable.

Response from Sharon Cranfield, Patient Experience Lead, Safer Care Team, Bromley Healthcare 9 months ago
Sharon Cranfield
Patient Experience Lead, Safer Care Team,
Bromley Healthcare
Submitted on 17/07/2023 at 13:45
Published on Care Opinion at 13:45


Dear coordination23

I will pick this up with Carole.

Best wishes, Sharon

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by coordination23 (a service user)

Hi Sharon that would be great. Hopefully there will be a positive outcome.

Response from Sharon Cranfield, Patient Experience Lead, Safer Care Team, Bromley Healthcare 9 months ago
Sharon Cranfield
Patient Experience Lead, Safer Care Team,
Bromley Healthcare
Submitted on 18/07/2023 at 11:00
Published on Care Opinion at 11:00


Dear coordination23,

Would you mind emailing me your contact details to bromh.feedback@nhs.net and I can share these with Carole, who can update you on any future exercise classes?

Best wishes

Sharon

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k