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Responsive and flexible

Posted By statuscb84

"Responsive and flexible"

About: Barton House Group Practice

(as the patient),

Immersive Reader

Receptionist phoned me to let me know I could have an appointment for my blood test and well women check at the same time, which was really helpful for me. Before that the only available appointments had been on different days.

I also liked the new system of requesting an appointment, via the enquiry form. Much easier to use than the app. GP phoned me on the same day.

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Responses

Response from Vytautas Kazinavicius, Medical Administrator, Admin, Barton House Group Practice nearly 2 years ago
Vytautas Kazinavicius
Medical Administrator, Admin,
Barton House Group Practice

Submitted on 10/07/2023 at 17:25
Published on Care Opinion at 17:25

Immersive Reader

Thank you for taking the time to provide us with your feedback. We are glad to hear that our receptionist was able to accommodate your request for a combined blood test and Well Women check appointment, making it more convenient for you. We understand the importance of streamlining appointments to save you time and effort.

We appreciate your positive feedback on our new appointment request system via the enquiry form. We strive to make the process as user-friendly as possible, and we're delighted to hear that it was easier for you to use compared to the app. We're also pleased to know that the GP promptly contacted you on the same day.

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