"Yet more poor service"

Needing injections for holiday travel we followed the timescale set by the practice but still were given a date outside of the limit for travel. The practice then cancelled those appointments citing staff illness. The injections are now even later with no explanation of why they took so long to organise in the first place. Of course the receptionist was not bothered. When I asked to speak to someone about this I was told that you had to writeto someone to complain. Of course you do, let's make it as difficult as possible. What a service!!!!!