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"Painful hysteroscopy"

About: Liverpool Womens Hospital / Gynaecology

(as a service user),

Asked in consultation and on the day for gas & air, for cervix numbing spray,  as suggested by previous doctor.    On the day of the hysteroscopy I spoke to the doctor to explain what I was told and asked for this and gas & air.    

Once the procedure started I wasn’t given cervix numbing spray or gas or air. The  doctor dismissed my request once they started the procedure but beforehand had said they would ensure I was pain free .  I was in so much pain during and afterwards, in trauma & shock. My blood pressure went high (I have never had high blood pressure) and I was vomiting and had an upset stomach.  It was very painful with stomach pain & cramps and I ended up in A&E for 12 hours. 

I am still living with the trauma of it all and feel the hospital haven’t dealt with my complaint.  I was told I was refused this treatment (which was discussed once in consultation and on the day ) because I was breathing heavily and screamed out with pain so no pain relief was given?  They just carried on hurting me and the said be grateful you don’t have cancer.

Shocking treatment at the women’s hospital in Liverpool 

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Responses

Response from Liverpool Women's NHS Foundation Trust nearly 2 years ago
Submitted on 15/08/2023 at 17:56
Published on Care Opinion on 16/08/2023 at 09:47


Thank you for contacting us regarding your experience. I am sorry to hear of the difficulties you experienced. If you have not received a response to your complaint from the Trust, Please contact our PALS team via email PALS@lwh.nhs.uk who will be able to get an update on your complaint.

If you have received a complaint response from the Trust and you feel your concerns have not been addressed, you can escalate your concerns to the Parliamentary and Health Service Ombudsman (PHSO). These contact details can be found in your complaint response.

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