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Great patient care

Posted By AL21

"Great patient care"

About: Causeway Hospital / Accident & Emergency Causeway Hospital / Gynaecology

(as a service user),

I attended A&E on recently late in the evening, the wait was over 7 hours but I knew my issue needed seen to by Gynae Dept.

The lovely Triage Nurse working at around midnight called Gynae for me to see if they would accept me at the Gynae Dept rather than me waiting 7 hours for a Dr in A&E to do the same thing - this made sense, reduced patients waiting & in my opinion was great patient care.

I want also to pass my thank you to the member of staff working that night who assisted the Gynae Dr in helping me, if it wasn't for her the experience would not have been as good for me, she also helped me advocate what my issue was, I really hope you can locate who the girl was & tell her how much I appreciated this.

The gynae Dr was also very good, but I would like to note that in certain situations the patient should be given more credit in terms of knowing their own body as I knew something wasn't right but it took some persuading to get to the bottom of it.  But I am in no way complaining, I am very thankful that is just some feedback.

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Responses

Response from Victoria McCrory, Assistant Clinical Services Manager, Medicine and Emergency Medicine, NHSCT nearly 2 years ago
Victoria McCrory
Assistant Clinical Services Manager, Medicine and Emergency Medicine,
NHSCT

Submitted on 07/07/2023 at 14:59
Published on Care Opinion at 15:02

Hi AL21

My name is Victoria McCrory and I am the Assistant Clinical Services Manager for Causeway A&E. Thank you for taking the time to compliment the staff in the A&E department, I will ensure that they are advised of your feedback. Given the 7 hour wait which you report, I would assume the department must have been under pressure; I am pleased that our Gynae colleagues were able to facilitate a timely assessment for yourself and I wish you a speedy recovery.

I have no doubt my Gynae Colleagues will also provide you with a response to your comments. Once again thank you for taking the time to provide us with this positive feedback.

Many Thanks

Victoria McCrory

ACSM CAU ED

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Brenda O'Neil, Lead Nurse, Gynaecology, NHSCT nearly 2 years ago
Brenda O'Neil
Lead Nurse, Gynaecology,
NHSCT

Submitted on 11/07/2023 at 16:54
Published on Care Opinion on 12/07/2023 at 08:28

Hi AL21,

My name is Brenda O’Neill, I am the interim Lead Nurse for Gynaecology Antrim & Causeway. Thank you so much for taking the time to send me your opinion of your care when attending gynae.

I am delighted that you had a positive experience. I am proud of our staff, who endeavour to make each patients visit a positive one. I will pass on your kind words to the team, they will be delighted to learn of this.

We like to ensure the patient's voice is heard; I will certainly feedback with regards to recognition of patient experience and the signs and symptoms they know is not in keeping with knowing their own body.

I would like to take this opportunity to wish you well.

Many thanks, Brenda.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by AL21 (a service user)

Thank you for the reply, I have since remembered after reading your response the lovely nurse was also called Brenda, she was fantastic.

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