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"Poor communication about my appointment"

About: New Victoria Hospital / Gynaecology Clinic

(as a service user),

I am on a long journey to hopefully have a TVT mesh removal. I finally received my appointment to be seen at the Scottish Mesh Centre at the start of July. My letter stated I would be seeing a particular female doctor.   When I was shown to the room I was seen by 2 males doctors with no explanation as to where the other doctor was and why she wasn't seeing me!

I have to say that this journey so far has been hard and a fight to be seen, to arrived at the New Victoria Hospital and not be seen by the Dr I thought I was seeing was upsetting and disappointing. 

All appointments via the NHS I have also seen said person on the letter, but this seems to be another flaw in the process of women being seen regarding mesh!!

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Responses

Response from Nikki Harvey, Lead nurse -Gynaecology, Gynaecology, NHS Greater Glasgow and Clyde 9 months ago
Nikki Harvey
Lead nurse -Gynaecology, Gynaecology,
NHS Greater Glasgow and Clyde
Submitted on 06/07/2023 at 15:59
Published on Care Opinion at 16:02


picture of Nikki Harvey

Dear maz jacks

I am so sorry to hear of your negative experience with our appointment system and with the service.

Please get in touch so that I can explore this further for you.

My e-mail is Nikki.Harvey@ggc.scot.nhs.uk

Kind regards,

Nikki Harvey

Senior Charge Nurse

Gynaecology

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