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"Uncomfortable experience "

About: Broadmead Medical Centre

It would be helpful when a Dr phones a patient that they have access and has read a brief medical history before the interaction. I’ve spent the past 5 years with serious anorexia and epilepsy and even though I am now healthy with a lot of support from my previous GP and specialists, the GP had no idea I was a complex case and made a few comments which were very triggering. I have also had medication that has kept me stable for years now possibly being removed (i can only think it’s a funding issue?) simply because I have changed post codes. These are prescribed by psychologists, mental health nurses and in hospital, and I believe it should be up to a Dr to contact other people in my care and not make decisions without having met me or read any history. A better understanding of mental health or specific patients needs should be worked on to improve the practice. I’m able to take comments on the chin but previously being told to cut down on fat would have led me back to organ failure and being inpatient for anorexia in a psych hospital. I hate bothering GP’s like everyone else so it has put me off seeking help in the future.

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Responses

Response from Broadmead Medical Centre 2 years ago
Broadmead Medical Centre
Submitted on 06/07/2023 at 10:26
Published on nhs.uk at 20:26


Thank you for your comment, I am sorry to hear that your experience was not a positive one with us.

I would be happy to investigate this and discuss it further with you if you would like to email me with your contact details at; bnssg.admin.bmc@nhs.net marking it for my attention, I will be able to do this.

You mention the Doctor not having access so I am unsure if this is a new registration but I would be happy to look into this further for you.

Best wishes

Megan Joscelyne

Operations Manager

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