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Feeling let down

Posted By D1908

"Feeling let down"

About: General practices in Lanarkshire

(as the patient),

I have been waiting 3 months to get an appointment to discuss ultrasound results with GP and every time I call I am told sorry, only  emergency appointments.  I  have managed to get a  appointment with the practice nurse  to discuss this and lumps under my breast.

I feel let down that doctors are not seeing patients and that lumps are not classed as an emergency 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire nearly 2 years ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 11/07/2023 at 23:19
Published on Care Opinion at 23:19

picture of Jennifer Montgomery

Dear D1908,

Thank you for sharing your experience on Care Opinion.

I am sorry to hear that it has been so challenging to book an appointment to discuss your ultra sound results. I can only imagine how anxious this must be making you feel. We always want to make things better for patients.

GP’s are independent contractors and are responsible for investigating and responding to any concerns a person may have about the service; they are not registered to respond directly to feedback through Care Opinion. Can I please invite you to contact the Practice Manager if you would like a direct response about the service or you can also contact Primary Care Patient Affairs. I have included their contact details below.

PatientAffairs.Primarycare@lanarkshire.scot.nhs.uk Tel no. 01698 752800 Option 2

Kind Regards,

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by D1908 (the patient)

It is very worrying at this time, but thanks for reaching out and giving me the information

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