"Rubbish"

Charlotte Keel have a really annoying practice of giving you a whole day appointment window when you book a telephone consultation. This is annoying enough in itself - it means you have to be on the end of the phone waiting for a call all day, which means informing work that I can't do any important meetings for a full day. The problem must be even worse for people who do jobs where they can't just nip out for a call at a moment's notice.

However, this became even more annoying this week when they didn't ring me during my ten-hour window. I got a text from the GP saying that they'd ring me the next day, but they never did. When I rang the reception asking what had happened to my appointment, I had to wait half an hour to even get through to someone. Once I finally did get through to someone, they told me I'd been rung on the initial day of the appointment (I had no missed call and hadn't been out of signal range, so I don't think so). They then offered me another appointment in two weeks' time. I've already waited two-three weeks for the first appointment, so to say I'm annoyed is an understatement. It shouldn't be on me to have to wait extra weeks based on their error in not calling me back like they said they would.

I also second what other reviewers say about having to queue for ages at the surgery and wait forever to get through on the phone. No matter what time of day I ring, I always end up waiting around 30 minutes to get through. Clearly the staff are stretched thin and it's a saddening reminder of the state of our NHS every time I contact the surgery. I haven't been hugely impressed by the surgery in general, but this poor experience is meaning I'm going to look to register elsewhere.