"Attitude of triage nurse"

Visited A&E with my mum, who was experiencing chest pain.

Overall, staff very friendly, especially HCA looking after the A&E ambulatory care area outside of ARU5 - offered everyone a cup of tea/coffee on arrival. Unfortunately didn't get a name, hopefully this can be fed back to the team.

Unsure whether ANP or doctor who then reviewed my mum, but very friendly and thorough, yet pragmatic plan for discharge. Very much appreciated.

Exception was A&E triage nurse. Understand job is stressful and pressured, but generally quite a rude attitude and recorded the last patient's blood pressure reading for my mum (was still on the screen when we entered the room). My mum informed them that the blood pressure cuff hadn't inflated but the nurse insisted that it had.

As a healthcare professional myself, even if I thought the blood pressure had been taken, I would still repeat it to reassure the patient and remove any doubt and think it's reasonable to expect that an alert patient would notice if a blood pressure cuff had inflated.

In the context of chest pain this could have been quite important, however we did not take this forward at the time due to the fact that I had checked my mum's blood pressure was not abnormal prior to attending.

Same triage nurse also very rude in telling me they had told me not to come through here when another member of staff had allowed me to come through to the waiting area within A&E to see my mum.

I would be very upset if any of my colleagues made patients/families in our department feel this way. I would be grateful if this could be fed back to the department.