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"My care has been excellent and the communication has been flawless"

About: Mental Health Services / Perinatal Mental Health Team

(as a service user),

I have been receiving care under the perinatal mental health team for 5 months now. A 'finding me' support group was made available to me following discharge from the mother and baby unit.

The MDT approach in my care has been excellent and the communication between professionals has been flawless allowing me to transition from inpatient to managing and enjoying time with my baby at home. Initially I was hesitant to take part, but Emma's positive approach and attitude enabled me to reflect on what is important to me in life.

Emma, the OT, made me feel welcome and safe. I was vulnerable and apprehensive at the time. Emma created a supportive and kind environment that allowed me to make friends with some other mums and explore our difficulties, achievements and goals without being overwhelmed.
 The nursery nurses, Louise and Sandra, took care of the babies while we worked on personal projects each week.
I enjoyed seeing my baby interacting with others and take part in baby sensory activities and book bugs. It meant that I could really focus on myself knowing my baby was happy and playing.
This class, over 10 weeks, has helped me to feel more confident in myself, explore my values and remind myself of what I enjoy and need to do to maintain mental health.
They made the environment friendly and I felt listened to.
Emma, Louise and Sandra allowed me to realise I am more than just a mum and how it is important to pursue hobbies and interests too, without it being selfish.
I liked the loose structure of the class and Emma gave us tasks to do over the week to implement in our day-to-day lives. This meant that any goals made felt achievable. 
The staff were kind, discreet, knowledgeable and supportive.  They created a positive environment, one that benefited me and my baby. I am starting to feel like me again and really value what I gained from this group. .
Some of the group still meet each Wednesday, to have coffee and a chat. I think that highlights the success of the group. 
 I would like to thank the perinatal team for creating such an environment where supportive relationships are made and positive experiences are the gained whilst I rediscover my zest for life.
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Responses

Response from Service Manager, Mental Health, Learning Disability, Addictions, Health and Social Care North Lanarkshire 10 months ago
Submitted on 06/07/2023 at 14:54
Published on Care Opinion at 14:56


Good afternoon, many thanks for taking the time to share your experience of working with the perinatal team. It's very reassuring to hear that the supports on offer have had such an impact on your confidence and overall well being. I have shared your feedback with the team as it's important for them to be aware of the appreciation people who access the service have for them. Thanks again and I wish you well for the future.

Response from Lesley Bodin, Occupational Therapy Clinical Service Lead, Mental Health, Learning Disability, Addiction, NHS Lanarkshire 10 months ago
Lesley Bodin
Occupational Therapy Clinical Service Lead, Mental Health, Learning Disability, Addiction,
NHS Lanarkshire
Submitted on 17/07/2023 at 17:39
Published on Care Opinion on 18/07/2023 at 08:47


Hi J533

Firstly, I would like to apologise for the delay in my response to your post, I am so grateful for you taking the time to tell us about your experience within the perinatal mental health team, and in particular the ‘finding me group’. It is so important for those delivering services hear how challenging it is to manage the essential activities of daily living let alone begin new tasks and meet new people when you are feeling vulnerable and apprehensive. Being a mum of a young baby is one of the most challenging times in life and the essential demands of this role often leave little time for you to look after yourself. It is great to hear how positive the experience has been for you during this difficult time, and that you are rediscovering your zest for life - which is so important! From your story it sounds as if the group has been a success and helpful in supporting you to recognise that self-care and compassion are what everyone needs - and that is one of the hardest things to give to yourself especially when you are caring for a baby. I am glad you are feeling more confident and more like yourself … that you have some strategies that you can use in the future. Many thanks again for sharing your positive experience with the service, I see from a previous response that the staff involved have been made aware of your feedback. All the very best for the future.

Joanne Todd Occupational Therapy Lead for specialist mental health services

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