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Thank you for the hard work and expertise of this vital depa...

Posted By MrsBK

"Thank you for the hard work and expertise of this vital department!"

About: University Hospital Wishaw / Gynaecology (Ward 13)

(as a service user),

I underwent a hysteroscopy myosure procedure recently. I was extremely nervous about this treatment. However, the staff were incredibly kind and reassuring. The nurses, Sandra and Julie, were so warm, friendly and understanding. Their professionalism and compassion made what can be quite an undignified experience as easy as it could possibly be. Working with Dr Jani whose knowledge and composure inspired trust, my visit and treatment were trauma free and I left feeling grateful to these colleagues for their support. Thank you for the hard work and expertise of this vital department! 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 years ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 11/07/2023 at 22:23
Published on Care Opinion at 22:23

picture of Jennifer Montgomery

Dear MrsBK,

Thank you for sharing your recent experience in University Hospital Wishaw, Gynaecology.

It can be a worrying time attending hospital for a procedure and I am so pleased to read that Sandra and Julie made you feel at ease with their warm and friendly personalities. I am glad that Dr Jani was also able to support you during this with their professionalism. It will be a pleasure to pass your kind words and feedback onto Sandra, Julie, Dr Jani and the wider team. Your feedback will give the team a much needed boost.

I hope you are recovering well.

Kind Regards,

Jenni

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