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Overall my care has been excellent

Posted By staffmemberfife1

"Overall my care has been excellent"

About: Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Rapid Access and Discharge Victoria Hospital / Trauma & orthopaedics

(as a staff member posting for a patient/service user),

I arrived at the Victoria Hospital in Kirkcaldy by ambulance I can honestly say that the crew were gentle and kind. Although I was in pain I was happy and I did feel secure in their care. The ambulance crew really did put me at ease.

I was eventually transferred to Ward 9 Rapid Assessment Discharge Ward I was given a bed within a bay of four beds and I can say that it is really good to be able to chat to other patients.

The staff all seem very busy and are all very pleasant. All staff are so attentive  and will assist with showering  whenever it is suitable for me.

I had a male nurse assist me with showering and he was excellent.

On arrival at the ward I found all the staff to be friendly and always joking this made me feel very settled in Ward 9.

One think I am not impressed with is the toilet that I have to use, I Know this is no fault of the nursing staff but  it really needs upgrading.

The bed is excellent, very comfortable and I have good storage space here.

To be quite honest the food is good and the menu choice is excellent.

The care I have received is very good 

I had to have a plaster cast changed it feels more comfortable now The gentleman who changed it spoke to me throughout the procedure and made sure everything was done properly.

Overall my care has been excellent.

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Responses

Response from Yvonne Robson, Senior Charge Nurse, Orthopaedic National Treatment Service, NHS Fife 10 months ago
Yvonne Robson
Senior Charge Nurse, Orthopaedic National Treatment Service,
NHS Fife

Submitted on 05/07/2023 at 17:15
Published on Care Opinion at 17:15

picture of Yvonne Robson

Hi Staffmemberfife1

My name is Yvonne and I manage the orthopaedic outpatient service, including the plaster technician team.

I am sorry to hear you have been admitted to hospital and do hope you are recovering well.

Thank you for such positive and lovely feedback, especially around the care you received from the plaster technician.

I wish you a speedy recovery.

Kindest Regards

Yvonne

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Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 9 months ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 13/07/2023 at 15:13
Published on Care Opinion at 15:13

Dear Staffmemberfife

Thank you for taking the time to post your Feedback. I am so sorry to hear you have been unwell and had to be taken to hospital. It sounds as if our crew helped to put you at ease and I am so happy to read that you describe them as gentle and kind. I am also delighted to read about the great care you received once in hospital.

I would really like to pass on your kind words to the crew who attended to you. If you would like me to do this for you, please may I ask you email our team at sas.feedback@nhs.scot with your name, address, date and rough time when we attended to you. It would really helpful if you make reference to your CareOpinion username which will allow us to link up with this story

I hope you are now on the road to recovery and wish you well

Lesley

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