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Treated like royalty

Posted By General

"Treated like royalty"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Wishaw / Emergency Department

(as a relative),

My husband took unwell. The ambulance came with two wonderful paramedics. Very professional and complemented each other and worked as a team. I can't thank you all enough for your care and attention we as a family really appreciate you all.

In A&E my husband was treated like royalty even although they were run off their feet. Well done keep the good work up. He has recovered well thanks to you.

We wish you all good health. 

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Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 2 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 10/07/2023 at 16:42
Published on Care Opinion at 16:42

Dear General

Thank you so much for your lovely Feedback.

I am sorry to hear your husband was unwell but delighted to read he is now recovering well. This is wonderful news!

I would be delighted to pass ion your kind words to the crew who attended to your husband. I am sure this would mean the world to them. If you would like me to do that, please may I ask you contact our team at sas.feedback@nhs.scot with your husband's name, address and date of call out.

All the very best to you and your husband and thanks again

Lesley

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Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 years ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 11/07/2023 at 17:35
Published on Care Opinion at 17:35

picture of Jennifer Montgomery

Dear General,

Thank you for sharing your recent experience in University Hospital Wishaw, A&E.

I am sorry to hear that your husband took unwell and required to be taken to hospital. I am so pleased that you were able to see the excellent care and attention that our busy staff provide on a daily basis. Your feedback will give the team a much needed boost and I will be sure to feed this back to them.

I am glad your husband is recovering well at home.

Kind Regards,

Jenni

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Response from Julie Coyle, Senior Nurse - Emergency Care, University Hospital Wishaw, NHS Lanarkshire 2 years ago
Julie Coyle
Senior Nurse - Emergency Care, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 11/07/2023 at 20:19
Published on Care Opinion at 20:19

Dear General,

Thank you for taking the time to tell us about your recent experience of our Emergency Department. I am delighted to hear that your husband was treated like royalty despite the very obvious pressures you witnessed within our department. I will be pleased to share your comments with our hard-working staff.

I hope your husband is recovering well.

Best wishes,

Julie.

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