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Excellent Care

Posted By tauruszb58

"Excellent Care"

About: NHS Lothian / South East Scotland Breast Screening Centre

(as the patient),

I attended my breast screening at the mobile unit at Falkirk Community Hospital and what a vast difference from my last visit when I wasn't even asked my name as the staff were too busy chatting to each other with no reassurance given. This left me worried about my upcoming appointment.

I needn't have worried the two ladies this visit were polite, friendly, chatty and reassuring  after the examination I felt dizzy and they looked after me.

 

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Responses

Response from Mariska Vernon-Stroud, Patient Experience Team Lead, Patient Experience Team, NHS Lothian nearly 2 years ago
Mariska Vernon-Stroud
Patient Experience Team Lead, Patient Experience Team,
NHS Lothian

I gather feedback from patients to recognise good practise and supporting improving services in NHS Lothian.

Submitted on 20/07/2023 at 12:11
Published on Care Opinion at 12:18

Dear Tauruszb58,

Thank you so much for taking the time to tell us your story. I am so pleased to hear of the positive and caring experience you received whilst attending mobile breast screening unit at Falkirk. I am sorry to hear your last experience wasn't positive which gave you some worry prior to this appointment.

Thank you once again and I will ensure your story is passed onto the service.

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