"Didn't feel at the centre of my care"

Today, I attended the Radiology Department at RBH, for an ultrasound guided injection.

The receptionist who booked me in was very helpful and kind when I booked in. My appointment was for 1 pm, the Dr arrived at 1:05 pm, and I had to then wait a further 20 minutes for an assistant to arrive to undertake the procedure with them. The Dr called me in, by name, then asked me my name, which I gave. I then was asked the routine questions, name DoB, address, which I answered.

The assistant came in and asked the same questions, which again I answered, and I fully understand the need for the repeat information.

Apart for the Dr asking me if I had had this procedure before, that was the only conversation that either of them engaged in with me, apart from when I asked their names when I was leaving. The conversation around me was about subsequent appointments and procedures on the list and a new piece of equipment in the clinic that the staff wanted the Dr to trial. 

The whole experience felt cold and task orientated, and that was being done to me, and not with me at the centre of care.

A simple introduction of "Hello my name is" a recognised NHS civility campaign, is enough to make a person feel at ease, and included in the care that they are receiving. It was very disappointing that there was no civility nor inclusion within today's experience at RBH.