This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Incredible care in ED

Posted By Casizz48

"Incredible care in ED"

About: Royal Devon & Exeter Hospital (Wonford) / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I attended the ED in July at approx 1:30pm, after falling ill whilst at a festival. (It was an 80s festival, so attending dressed like Madonna is not my usual mode of dress)

I arrived in an ambulance by lovely paramedics and was taken straight into resus, where everyone was waiting for me, as I had a fast heart rate which would not come down.

I just wanted to say a massive thank you to all the team that looked after me, they were incredible, I work in an emergency department as part of the admin team, so am fully aware of how hard they all work, but to experience it as a patient just made me realise exactly how hard working and dedicated they are, Thank you all so much, I am so grateful, and so is my husband for answering all his questions, and explaining what was happening, you are all incredible.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sonya Lucky, Patient Experience Officer (Eastern Services), PALS (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 9 months ago
Sonya Lucky
Patient Experience Officer (Eastern Services), PALS (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 09/08/2023 at 11:58
Published on Care Opinion at 11:58

Dear Casizz48,

Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff.

Kind regards

Sonya I Lucky

PALS office

Royal Devon University Healthcare (Eastern)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Sami Burkitt, Patient Engagement Events and Project Facilitator, Patient Engagement, South Western Ambulance Service NHS Foundation Trust 7 months ago
Sami Burkitt
Patient Engagement Events and Project Facilitator, Patient Engagement,
South Western Ambulance Service NHS Foundation Trust

Submitted on 06/10/2023 at 14:14
Published on Care Opinion at 15:29

Good afternoon

Apologies for the delay in responding to your story but thank you so much for providing us with feedback on the service you received, it is much appreciated! We are so glad to hear that you were well looked after, though I am sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we hope you are recovering well!

Kindest regards,

Sami
Patient Engagement Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k