"My recent visit"

I posted a very negative update 16 months ago about the service I have received. I have used the clinic again this week, and thought I would update on my experience.

I called up first thing on a Monday morning and was advised I was in queue position 30. After waiting 25 minutes, I spoke with a receptionist who was able to offer me an appointment for the following afternoon. As this was not suitable, I was recommended to go to the walk in clinic at cobridge. As I had available time, this is what I did.

When I arrived the receptionist was very lovely and talked me through the walk in process. I then waited around 30 minutes to see the triage nurse. The nurse discussed options with me and advised I needed to see the doctor for a perscription. The nurse was very lovely and made me feel very comfortable.

I then waited about 45 minutes to see the doctor who was again very lovely and apologetic for the wait. We had a good discussion and she listened to my needs and we agreed on a treatment plan. I left with my medications and did not require to attend the pharmacy.

Since my last review the clinic has reopened their walk in service. This was extremely useful for me during my visit and I am glad they brought this back.Another one of my recommendations was that when you call up, the phone line gives you a queue position. It now does this when you call which is really useful. It looks like the have an online booking system on google though I’m not sure this is up and running. This could be something they are looking into. I am unable to get a regular prescription even though this was something I suggested, but was advised this was due to not being able to check background history which I completely understand.

Overall, it seems like following my previous review the clinic is beginning to improve following the pandemic. The cobridge clinic has been a place I’ve visited regularly for the last four years due to my diagnosis, and I am glad to see it is improving once again.