"Unreliable and unhelpful"

Aside from being nearly impossible to get an appointment, once I did et an appointment they refused to refer me to a specialist about the issue.

Separately I take a specific medicine, this medicine is in shortage worldwide, I have been ringing chemists and no one has stock. I went back to the practice to discuss dosage weaning or transfer. The staff are making it impossible to speak to a doctor, suggest I submit an econsult, which when I do it says this is not possible ring the practice. I am now thinking it will come to me needing to go to urgent care as I don't have any other options.