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"A Big Thank You"

About: Heavitree Hospital

I recently attended an appointment at the dermatology department, to assess an area on my lip. The appointment came really quickly following my initial assessment with my GP, which was much appreciated. The dermatology consultant was really thorough and professional. She answered all my questions and gave me all the information and treatment I needed to manage the condition. She was kind and reassuring, and followed up the appointment with a letter reconfirming everything discussed in the referral. I can't thank the whole team enough for all their help in providing a brilliant service - thank you everyone.

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Responses

Response from Heavitree Hospital 2 years ago
Heavitree Hospital
Submitted on 06/07/2023 at 16:22
Published on nhs.uk on 07/07/2023 at 21:24


Dear Helen,

Thank you for taking the time to share your experience. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback.

Kind comments such as yours are always gratefully received and are an encouragement to staff.

Kind regards

Sonya I Lucky

PALS office

Royal Devon University Healthcare (Eastern)

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