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"Poor management & treatment (Horrible place to be…"

About: Royal Albert Edward Infirmary

To start with i want to say the majority of Health care staff and nursing are Amazing, the amount of abuse and anything and everything else they are targeted with by patients is disgusting and they deserve an award for being so patient and professional at all times ensuring the patient is safe and well even though they may have just been attacked or harmed by them. The medical staff on a whole seem to be to far ahead within their heads to even think about looking after the patients the same way as the under paid healthcare staff (HCA's, Nurses, etc). I have seen consultants, specialist registrars and junior doctors of which most seem like things are below them to conduct or partake within. Currently i am writing this from one of the beds within the hospital as i have been here three weeks still having the exact pain and more without a fully pledged treatment plan to care for me. The pain is there always and the pain management team don't want to know! When they are meant to see you their answer is oh well can wait to Monday been long enough and the patient has lasted that long (clearly wants to get to their plans for the weekend considering it was a Friday!). So to top of the pain that i am getting from Peripheral Neuropathy condition which is extreme nerve pain being sent from my brain to my feet with a shooting feeling 24/7 which sits at around 5/6 pain level and gets to a 11/10 around the other times which has be into a foetal ball position and in tears (this is meant to be okay to manage as is!). To top it off i have been experiencing water retention which only was present in my legs now in my abdomen that is leaking and growing by the day that is is now across the whole abdomen and i struggle to breathe, move, sleep and have to stay sitting up otherwise it feels like someone is sitting on your chest. The doctor admits it is beyond his expertise and would need to speak to someone else but thinks this will need to wait till Monday to be addressed. So an asthmatic patient will need to wait for the fluid to continue to build up and cause further stress and difficulty in breathing. Again try not to come here but thank you to most of the staff on Standish ward, just the real workers and not those collecting a pay check and watching their phones!

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Responses

Response from Vicky Bolton, Patient Relations and PALS Manager, Wrightington, Wigan and Leigh NHS Trust 9 months ago
Vicky Bolton
Patient Relations and PALS Manager,
Wrightington, Wigan and Leigh NHS Trust
Submitted on 14/08/2023 at 11:43
Published on Care Opinion at 11:43


Thank you for taking the time to post about your experience and situation. Please do contact our team if you require any assistance or would like to discuss your concerns further. They can be contacted on 01942 822376.

Kind regards

Emma Swift

Deputy Patient Relations and PALS Manager

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