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Care Opinion

Out of Hours Care

Posted By GEMB71

"Out of Hours Care"

About: Forth Valley Royal Hospital / GP Out of Hours NHS 24 / NHS 24 (111 service)

(as a relative),

I had to use NHS24 for an elderly relative.  In short the turn around from initial call with waiting times to OOHs phoning then obtaining a prescription was 4 hours.  On a Sunday afternoon.  I was impressed.  

Given the current situation the NHS is in just now it is clear people and services are pushing on with patient care.  From the Call Handler (Mark), to the Nurse (Elaine) to the male GP who called from Stirling OOHs they were all pleasant, professional and caring.  Thanks

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 10 months ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 05/07/2023 at 10:27
Published on Care Opinion at 10:27

picture of Shona Lawrence

Dear GEMB71

Thank you so much for such positive feedback on your experience of calling 111 and the care provided by NHS Forth Valley Out of Hours Service. This is fantastic to see. To be assessed by NHS 24, referred to the Out of Hours and have a prescription with four hours on a Sunday afternoon is indeed impressive. A perfect example of seamless patient care. I hope you are doing so much better.

I would be pleased to be able to share your story with Mark and Elaine here at NHS 24. We always make a big effort to ensure staff see complimentary feedback on the care they provide. Given our interactions are on the telephone and we don't have the benefit of seeing our patients face to face, feedback such as yours is fantastic to receive. You can call me on 07814 299944 or email Patient.Experience@nhs24.scot.nhs.uk

Thanks again and I hope you are back to full health soon.

Take care meantime.

Shona

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Response from NHS Forth Valley 10 months ago
NHS Forth Valley

Submitted on 10/07/2023 at 11:04
Published on Care Opinion at 11:04

Dear GEMB71

Thankyou for your kind review. All our clinicians try hard to provide excellent care and we are glad we were able to do so on this occasion. We hope everything is going well for you and your family.

Kind regards.

Dr Karyn Webster

Clinical Director Urgent & Unscheduled Care

OOH Clinical Lead

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