"Well done!"

My husband rang 111 today to ask for advice regarding an insect bite to his calf. His calf had swollen over night, was red and hot to the touch. After numerous questions 111 made a request for his Dr to phone him. The doctor rang him within the hour offering a face to face appointment for 1 hour later, in order that he could examine his leg. After his thorough examination he concluded that he needed further investigation and blood tests at the hospital. This he arranged and my husband was seen at the AEC unit at the Royal Stoke an hour later. All the staff we met today from reception, nurses and doctors were polite, courteous, friendly, knowledgeable, efficient and professional. Well done Furlong Medical Centre and AEC unit at the Royal Stoke and thank you for sorting my husband.