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Care Opinion

Unexpected hospital visit

Posted By Tedsgirl

"Unexpected hospital visit"

About: Scarborough General Hospital / Accident and emergency Scarborough General Hospital / Cardiology Yorkshire Ambulance Service NHS Trust / Emergency ambulance

(as a service user),

Had to call 999 due to heart problems. The three ambulance crew were really good. Friendly and professional and looked after me with real compassion. Admitted straight to Emergency department, staff there were very efficient and very friendly. Caring and supportive during this time when I felt unwell. All introduced themselves and nothing was too much trouble. Was always treated with respect and dignity and explanation was given about everything they were doing.

I was then transferred to EAU and the staff were amazing. Care i was given was excellent, they were kind and helpful and very understanding when I needed support. 

Cannot fault anyone I came into contact with and the care I received was excellent.

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Responses

Response from York and Scarborough NHS Trust 10 months ago
York and Scarborough NHS Trust

Submitted on 06/07/2023 at 15:51
Published on Care Opinion at 15:51

Thank you for your kind words regarding the care you received in the Emergency Department at Scarborough Hospital. It is heartening to know that all you were treated with such kindness and encouragement during what I am sure was a stressful time for you.

Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire clinical team involved in your care.

I have passed on your comments to the staff involved, which I am sure they will be very pleased to read.

Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.

Response from Kate Edgar, Quality and Risk Coordinator, Yorkshire Ambulance Service NHS Trust 9 months ago
Kate Edgar
Quality and Risk Coordinator,
Yorkshire Ambulance Service NHS Trust

Submitted on 09/08/2023 at 08:27
Published on Care Opinion at 08:27

Thank you for posting your thanks on the Care Opinion website. We do hope your health improves following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them.

Patient Relations
Yorkshire Ambulance Service
Springhill
Brindley Way
Wakefield 41 Business Park
Wakefield
WF2 0XQ
Tel: 0333 130 0549
Email: yas.patientrelations@nhs.net

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