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"Both these fine professionals are a credit to the organisation"

About: Royal Cornwall Hospital (Treliske) / Ophthalmology

(as the patient),

Dear Sir / Madam - I recently suffered a posterior vitreous detachment and was advised to visit ED immediately. I was then referred on to the Eye Casualty department at RCHT (Royal Cornwall Hospitals Trust) and was fortunate enough to be processed & seen by Staff Nurse Malgozata. and then referred on to prior to seeing the Specialty Doctor on duty - Mr. Muhammad.

I was extremely impressed by the Staff Nurse's manner, professionalism and efficiency - a credit to nursing and the organisation at RCHT.

Similarly, Dr. Muhammad was both reassuring and very thorough in his examination - all of this as a stream of probably more urgent eye patients were being added to his list.

Both these fine professionals are a credit to RCHT.

Yours sincerely,

Treatment

Treatment


Explanations

Explanations


Nurses

Nurses


Doctor

Doctor


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Responses

Response from Maria Lane, Governance Manager, Specialist Surgery, Royal Cornwall Hospitals NHS Trust 9 months ago
We have made a change
Maria Lane
Governance Manager, Specialist Surgery,
Royal Cornwall Hospitals NHS Trust
Submitted on 11/07/2023 at 08:03
Published on Care Opinion at 09:55


Dear M. An Gof

I am sorry to read you have suffered a recent detachment and hope you are recovering.

Thank you for taking the time to write about your recent experience in our Eye Casualty and especially about the kind feedback around Mr Muhammad and the staff nurse.

Kind regards

Maria

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Response from Kerry Trembath, Senior Staff Nurse, Ophthalmology, Royal Cornwall Hospitals NHS Trust 9 months ago
Kerry Trembath
Senior Staff Nurse, Ophthalmology,
Royal Cornwall Hospitals NHS Trust
Submitted on 13/07/2023 at 10:27
Published on Care Opinion at 10:27


Dear M. An Gof,

Thank you for taking the time to leave feedback for the Eye Unit.

I am so pleased that you had a really positive experience in the Eye Casualty whilst being looked after SN Malgo and Dr Kashif.

You are correct in that they are both very professional and a credit to RCHT!

Thanks again and I will feedback your kind words to the team,

Kerry Trembath

Senior Staff Nurse

Ophthalmology

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