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Friendly, polite, always happy to help

Posted By Catrine

"Friendly, polite, always happy to help"

About: General practices in Ayrshire & Arran

(as a service user),

I just want to compare my Surgery to my daughter’s and it is like night and day.

My surgery are friendly, polite, always happy to help. Always greeted with a smile. None of this waiting 48 hours for repeat prescriptions. 

If I need to see someone in an emergency I can get an appointment. No interrogation by admin! 

Such a contrast. 

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Responses

Response from Interim Programme Lead, Governance and Assurance, Primary & Urgent Care, NHS Ayrshire & Arran 9 months ago
NHS Ayrshire & Arran

Submitted on 03/07/2023 at 16:20
Published on Care Opinion at 16:20

Dear Catrine

Thank you for sharing your comments about your GP practice. I'm really pleased to hear of the service you receive, that the staff are friendly and helpful and the practice staff would really appreciate to get your feedback. If you would like us to share this (we can do so anonymously if you prefer), please can you email the name of the practice to HSCPAdmin@aapct.scot.nhs.uk.

I'm sorry your daughter hasn't had the same experience. You have described some recent issues your daughter has had in a separate post in which I've also responded seeking further details to link with her GP practice.

When you email, please can you clearly state which is your GP Practice (good experience) and your daughter's GP Practice (poor experience).

Once again, thank you so much for sharing your feedback.

Kind regards

Marie

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Update posted by Catrine (a service user)

My own practice is Barns Medical Practice Ayr. Excellent customer service. The admin and reception staff are always helpful. Never rude. Always try to fit you in with an appointment if possible.

Prescriptions available on the day.

Cannot fault them in any way.

Excellent service.

Response from Interim Programme Lead, Governance and Assurance, Primary & Urgent Care, NHS Ayrshire & Arran 9 months ago
NHS Ayrshire & Arran

Submitted on 05/07/2023 at 11:18
Published on Care Opinion at 11:18

Dear Catrine

Thank you so much for providing this additional information and we will ensure your comments are passed to the GP Practice who will be so pleased to hear of your experience.

Best wishes

Marie

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